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Brenda Klug's Page
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- Hometown:
- Oxford, Chipping Norton
- About Me:
- After a long career in service companies leading many people often through tough times, I created my Company, Leading Service, to help senior teams who are leading service, to deliver leading service at the front line. I had heard of Emotional Intelligence as a concept but in the 24/7 type role I was in, hadn't taken the time to learn more. As I was setting up Leading Service, I had a pure light bulb moment when I realised that I had been trying to work in an emotionally intelligent way for years, and encouraging those around me to work in a similar way. That's really what 'Leading Service' is all about. So I became accredited in using the individual effectiveness tool last year and am now building emotional intelligence explicitly or implicitly into all I do. It is very exciting and rewarding to see people responding to this.
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